Stories about train delays are nothing new, but the Northern Rail issues of the summer have taken on a life of their own, above and beyond the usual ‘bad commute’ anecdotes.
Amid rising fares and falling customer satisfaction, a new timetable was introduced, and three months later, chaos still reigned.
I spoke to people for the New Statesman whose working lives had been overturned by the terrible service: Life on the Northern Rail frontline: “I was forced to quit my job by the nightmare commute”
Kirstie McCrum 